Question 1

What do past customers say about their trips?

Accepted Answer

"The Jeep came with the highest quality gear I have ever seen" - Palash N, San Francisco. 
 
"Get off the beaten path with these guys! We did!" - Steve L, Iceland 
 
"The GoFast Camper is the bomb, couldn't be simpler to use. The TRD Pro is easy to operate (on and off road), and we had a blast on our long weekend trip" - Jonathan H, San Francisco 
 
"Seriously, whatever you need for an epic and seamless weekend away, it's all packed and waiting for you with Cypress Overland" - Chris W, Pacifica

Question 2

How do you go about planning customer itineraries?

Accepted Answer

Once the trip is booked, we work with our customers to plan the road trip of their dreams. We are explorers ourselves and are often out discovering incredible places like Death Valley, the High Sierras, Yosemite National Park, Big Sur, Southern California, as well as Utah’s red-rock country, including Moab, Zion, Bryce Canyon, Capitol Reef and Grand Staircase-Escalante, and the wild landscapes of Wyoming, from Yellowstone to Grand Teton National Park.We do offer a service of curated itinerary for an additional fee (90$/day). If you are looking for a safe experience and remotes places to camp, we can provide a custom-made detailed travel planning including:- a recommended itinerary with developed or dispersed campsites locations according to weather and road closures- a list of point of interest and/or activities for every day of your adventure- custom made routes that allow you to go off the paved road and take the less-travelled road with optional off-road routes in between and from your campsites.We are always on the mission to find awesome camping spots. So when the customer says "We want to see Yosemite, Death Valley and Big Sur in 8 days" - we work together to develop a day-by-day itinerary with GPS coordinates for overnight stays.  We also have sample itineraries - please head to www.cypressoverland.com/adventures

Question 3

This is our first time overlanding - camping in the roofop tent. Is that ok?

Accepted Answer

We love beginners! We were all beginners once and remember how intimidating this all seemed. Rest assured, you will feel ready to get on the road after going through the vehicle and gear orientation, which is mandatory when you pick-up the vehicle. No joke - we once hosted an expedition guide from Iceland and he still received orientation from us. To give you peace of mind, every vehicle comes with a satellite messenger - you can always reach us even in the most remote of places with no cell reception.

Question 4

What's the best way to reach you?

Accepted Answer

Email is great - (michele@cypressoverland.com). You can always text us or whatsapp call or message at +1(801)759-3201.

Question 5

What's the minimum driver age?

Accepted Answer

As per our insurance requirements, minimum driver's age is 25 years.

Question 6

How does insurance work for international drivers?

Accepted Answer

Same as for local drivers - everyone has to have a valid drivers' license to be eligible for the 4x4 vehicle insurance.

Question 7

Can I drive off-road?

Accepted Answer

Depends. If it's a gravel road that will lead you to an awesome secluded camp spot - absolutely. If it's rock crawling on the iconic Rubicon trail - absolutely not. Our vehicles, while iconic for off-roading, are stock and do not handle extreme trails well.

Question 8

How does insurance work?

Accepted Answer

If you are a local and have your own car insurance policy, check with the provider whether it provides RV insurance. Most insurance companies won't deal with vehicles that were off-roading. Same with credit cards that provide insurance - those only cover insurance for big rental companies like Hertz. A $1000 deposit will be charged before departure and refunded upon return.
 
There are 3 different types of insurance: Risk Taker, Basic and Peace of Mind. All customers are required to purchase insurance.

Question 9

What's the security deposit for?

Accepted Answer

We charge $1000 security deposit the day you depart and refund it upon your return. In an unlikely situation where something breaks or need repair, we hold the deposit until we sort the incident out with insurance.

Question 10

How far can I drive the vehicle?

Accepted Answer

Every vehicle comes with a 150 miles/day limit spread over the duration of the trip. If the trip is 6 days, your limit is 900 miles.
Every additional mile will be charged at 0.55cts/mile for the Jeep Wrangler and the Toyota Tacoma and 0.65cts/mile for the Jeep Gladiator.

Question 11

Can we camp in areas that are not campgrounds?

Accepted Answer

In short, yes, you can camp anywhere, but only within the boundaries of national forests. 
Check out our blog article on dispersed camping here: 
 
https://www.cypressoverland.com/post/dispersed-camping-101

Question 12

I am travelling with a toddler - is that ok?

Accepted Answer

Absolutely! We have had multiple customers bring their kiddos - age groups between 2 and 6. We don't provide child seats so plan to bring their own. Rooftop tents are safe and suitable for 2 adults and one child.

Question 13

Can I get picked up at the airport or my hotel/airbnb?

Accepted Answer

Absolutely - we can arrange pick-up and drop-off to and from any airports, as well as your hotel or airbnb, for an additional fee.

Question 14

Why should we book with Cypress Overland?

Accepted Answer

Reason #1: we give you the tools to get off the beaten path and enjoy nature. It's in our DNA and the main reason we created Cypress Overland.  It's simple: we are on a mission to reconnect people with nature. This modern world has made us more stressed than ever - we see the incredible transformation our customers experience when they spend time in nature, away from the stress of their everyday lives. 
 
Reason #2: Quality. We are very proud of the gear we provide. We only purchase high-end gear for our vehicles - but keep our prices on par with our competitiors and pass on all the savings we can find to you.

Question 15

Is there camping in California in the winter?

Accepted Answer

Yes! We love California because it lets us camp year-round. Summer months, between June-October, are perfect for exploring Sierras, Yosemite National Park and Lake Tahoe. Pacific Coast Highway and Big Sur are beautiful any time of the year. Winter time is a great time for heading to places like Death Valley, Mojave Desert and Joshua Tree National Park. Too hot and dry in the summer, they are best expored between the months of October to May.

Question 16

Do I have to worry about wild animals like bears?

Accepted Answer

We will cover all the questions you have during orientation upon vehicle pick-up but in a nutshell, bears in California are rarely dangerous and if not provoked, will never attack you. However, there are rules for bear safety. Every vehicle comes with bug spray to protect you from mosquitoes, ticks and bees.

Question 17

What's the main difference between RVs and your vehicles?

Accepted Answer

No walls! Head to RV vs Overlanding | Cypress Overland to read the rest.

Question 18

Do you ever provide any discounts?

Accepted Answer

Yes! We want more people to experience outdoors and come back calmer and more relaxed - so for all bookings over 8 days/7 nights, we provide a discount of 10%.

Question 19

Is it possible to rent the vehicle for a one way trip?

Accepted Answer

Yes it is possible for an additional fee depending on vehicle availability and distance.

Question 20

Can the rigs be driven into Canada?

Accepted Answer

Yes! We love Canada. Please speak to us in advance about crossing the border.

Question 21

What's the deal with the rooftop tent? How does it work?

Accepted Answer

We love rooftop tents! Once you've tried them - it's hard to go back to traditional tents on the ground and RVs. Adventure travellers in Australia and Africa have been using rooftop tents for decades and the trend is finally arriving to North America. All our rooftop tents have mattresses and are super comfortable. You are guaranteed a great sleep under the Milky Way.

Question 22

What's included in my rental?

Accepted Answer

We realize that this type of travel may not be cheapest but when you think of how much gear and equipment you're getting - it's so worth it! 
 
Our 4x4 vehicles include: 
- a rooftop tent that sleeps 2-3 people 
- full kitchen with the dual burner stove, pots and pans, cups, plates, cutlery, dishwashing liquid and sponge 
- Jeep Rubicon comes with the Engel fridge; Tacoma TRD Pro and FJ Cruiser come with top of the line Yeti coolers 
- 5 gallon/20 L water can 
- Luxury camping furniture from Snow Peak - table and chairs
- Jeep and Toyota has awnings 
- First aid kit, lighting, recovery ropes, battery start cables 
- Snow chains for winter travel 
- toiler paper, paper towel, body wipes, matches, headlamps

Question 23

How should I handle a break down or accident?

Accepted Answer

Always call us first or message us through the Satellite Messenger provided - +1(857)285-1738. 
 
If the vehicle becomes unoperable, we will do our best to get a replacement vehicle. In case a replacement vehicle is not available, the remainder of your trip change will be refunded promptly.

Question 24

What am I responsible for while the vehicle is in my posession?

Accepted Answer

- You are required to use the correct fuel (all our vehicles use the standard 87 fuel) and return the vehicle with a full tank of gas. If returned not full, we will refuel at a standard rate and charge the security deposit. 
- Presentable condition - we require that all vehicles be returned in a clean and respectable state. A cleaning fee of $50 will be charged if the vehicle returned in a state that requires a long clean up 
- Tires - we take great care of the tires and do regular maintenance and tire rotation. The customer is responsible for any tire damage while in their possession. Please use great caution when driving on gravel and unpaved roads
- Windshield damage 
- Paint - vehicle can be damaged when going through thick bush - please use a spotter when in doubt (spotter = a person who will lead you though a difficult road to make sure the vehicle doesn't get scratched). Wear and tear to the paint will result in the detailing fee.

Question 25

Liability Waiver and Disclaimer

Accepted Answer

Liability Waiver, assumption of Risk and release of Liability agreement
This Agreement is entered into between Cypress Overland, operated by USA Explore LLC , and the undersigned Customer .
By signing this Agreement, Customer acknowledges that they have read, understood, and voluntarily agree to all terms and conditions set forth herein.
1. 
Customer acknowledges that the use of rental vehicles, camping equipment, rooftop tents, ladders, propane systems, cooking equipment, outdoor gear, and related services involves inherent risks that may result in personal injury, illness, property damage, financial loss, or death.
Customer voluntarily assumes all risks, known and unknown, foreseeable and unforeseeable, including but not limited to risks associated with:
• Operating motor vehicles on public roads, highways, unpaved roads, and remote areas
• Camping and overlanding activities
• Rooftop tents and ladder use
• Falls from vehicles, tents, ladders, or camping equipment
• Burns caused by stoves, campfires, hot surfaces, cooking equipment, or propane systems
• Wildlife encounters, insect bites, and exposure to natural hazards
• Extreme weather conditions, flooding, snow, ice, heat, lightning, wind, or other environmental conditions
• Mechanical failures or vehicle malfunctions
• Travel in remote locations where emergency services may be delayed or unavailable
Customer accepts full responsibility for their own safety and the safety of all passengers and participants traveling under their reservation.
2. 
To the fullest extent permitted by law, Customer releases, waives, discharges, and covenants not to sue Cypress Overland, USA Explore LLC, its owners, officers, employees, agents, contractors, affiliates, successors, and assigns from any and all claims, demands, liabilities, damages, losses, expenses, attorney fees, or causes of action arising from or related to the use of Company's vehicles, equipment, property, or services.
This release includes, without limitation:
• Vehicle accidents or collisions
• Property damage
• Personal injuries
• Death
• Equipment failures
• Rooftop tent accidents
• Ladder-related accidents
• Fire, burns, gas leaks, or explosions
• Negligence of Customer, passengers, or third parties
• Theft, vandalism, or loss of personal property
• Delays, interruptions, or modifications of travel plans
3. 
Customer agrees to:
• Operate the vehicle safely and legally at all times
• Follow all operating instructions provided by the Company
• Use all equipment only for its intended purpose
• Secure all camping equipment before travel
• Ensure all passengers comply with safety requirements
• Supervise all minors at all times
• Immediately report accidents, damages, breakdowns, or unsafe conditions
Customer assumes full responsibility for the conduct and safety of all persons included in the reservation.
4. 
Cypress Overland maintains its vehicles and equipment according to manufacturer recommendations and performs regular inspections throughout the year.
Vehicles are routinely serviced by authorized repair facilities and dealerships, including Jeep dealerships when applicable.
While the Company takes reasonable measures to ensure vehicle reliability and safety, Customer acknowledges that mechanical failures, recalls, breakdowns, and unforeseen issues may occur despite proper maintenance.
The Company makes no guarantee that a vehicle will operate without interruption or mechanical issue during the rental period.
5. 
In the event of a mechanical failure, accident, recall, damage, or any other circumstance that renders a vehicle unavailable or unusable, Cypress Overland will make reasonable efforts to provide a replacement vehicle or alternative solution.
However, Customer acknowledges and agrees that:
• No replacement vehicle is guaranteed
• An equivalent vehicle is not guaranteed
• Equivalent camping equipment is not guaranteed
• Alternative transportation is not guaranteed
• Lodging expenses are not guaranteed
• Compensation for lost vacation time is not guaranteed
• Refunds are not automatically available
Customer may be required to travel to a designated repair facility, partner agency, service center, or vehicle exchange location designated by Cypress Overland, including but not limited to Salt Lake City, Las Vegas, Los Angeles, San Francisco, or other locations deemed appropriate by the Company.
6. 
If Customer voluntarily shortens, modifies, abandons, or terminates the trip for any reason, no refund, reimbursement, credit, compensation, or partial refund shall be provided.
Unused rental days, equipment, services, or travel arrangements are non-refundable.
7. 
The Company shall not be liable for delays, interruptions, cancellations, losses, damages, or expenses resulting from events beyond its reasonable control, including but not limited to:
• Weather conditions
• Wildfires
• Road closures
• Government actions
• Natural disasters
• Pandemics
• Labor strikes
• Civil disturbances
• Utility failures
• Acts of God
No refunds shall be issued for such events.
8. 
Customer agrees to indemnify, defend, and hold harmless Cypress Overland, USA Explore LLC, its owners, employees, agents, and affiliates from any claims, damages, liabilities, losses, costs, or attorney fees arising from:
• Customer's use of Company property
• Customer's negligence
• Customer's violation of laws or regulations
• Customer's breach of this Agreement
9. 
All vehicles, equipment, services, and materials are provided "AS IS" and "AS AVAILABLE."
The Company makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted operation.
10. 
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Utah.
Any dispute arising out of or relating to this Agreement shall be resolved exclusively in the state or federal courts located in Salt Lake County, Utah.
11. 
By signing below, Customer acknowledges that:
• They have read this Agreement in its entirety
• They understand the risks involved
• They voluntarily assume such risks
• They understand that this Agreement limits important legal rights, including the right to sue
• They agree to be legally bound by all terms contained herein

Cypress Overland is a division of

Terms and Conditions